Creative Tech Support

Adding or deleting accounts

1. Sign into Google Apps admin at http://admin.google.com.
2. Click Users.
3. To add a new user, click the  + sign. Or to delete a user, click their name in the user list. Then click the control button (looks like  a stack of dots) and Delete user.
4. Enter a name and email address. Click Create User.
5. Click Show Password. Copy or make a note of the temporary password.
6. Repeat steps 3–5 for additional users.
7. Give the new password to the user so they can log in. Or if you want to set passwords yourself, log out of the admin account and log into a new user account. It offers to set a new password. Create one, share it with the user and and keep a log for yourself.

When someone leaves your organization you can delete their account and set up a new one at no additional charge. If you exceed your user capacity you’ll need to upgrade your subscription first.

We recommend forwarding mail to another staff member for a time before deleting an account. You may want to archive a user's data before you delete them. Your data remains on the computer even after you delete the Google account all data is removed from the server.

Resetting passwords

1. Sign into Google Apps admin at http://admin.google.com.
2. Click Users.
3. Click a user’s name.
4. Click the Reset Password button (looks like a lock).
5. Enter a new password and confirm.
6. Click Reset password.

Now you’re ready to configure Mac, iPhone/iPad, Windows Outlook or Android. Or simply direct users to sign in on the web. Also learn how to forward messages, create aliases & groups. All these help you manage email at no additional cost.

Learn more about Google Workspace administration.