We offer many other services for your special needs. We can help you plan, order, track and ship Macs, iPhones, iPads & peripherals. We’ll decommission old computers and prepare them for disposal. For complex organizations, a ticketing and change-management system can track issues & test new workflows, keeping everyone productive.
| What’s included | Why it matters |
|---|---|
| Amazon purchase management. We’ll recommend the best displays, peripherals & other equipment that are proven to work well in the Mac environment. | Amazon Business accounts make it easy to track orders & returns, even with several purchasers and multiple destinations. We do the legwork, you can simply review & approve the orders. |
| Ticketing system. A website efficiently manages user requests & issues, in accord with predetermined response times. We’ll track them by user and product so you can avoid downtime. | Tickets help you document incidents & responses, and delegate tasks to team members inside your organization where appropriate. Records are often required for security compliance. |
| Change management. We’ll document current processes and plan proposed changes in detail, including contingencies and safeguards to keep downtime to a minimum. | It’s essential to determine the purpose, scope, timing, side effects and backout plan ahead of time. Keeping records helps you trace and resolve unintended side effects in the future. |
We can provide all these special services for $15/month per user, plus vendor fees. Individual services are also available.
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