Configuration & training

Properly configuring computers & users before they start on the job – and after – is key to keeping everyone productive. We can handle even complex setups remotely through the internet, heading off problems before they start.

What’s included Why it matters
New Mac configuration. Using the latest techniques, we can configure & update a new Mac, load apps and all the required settings as soon as a user opens the box & connects online. We meet the challenge of today’s hybrid & work-from-home environment by configuring Macs without even touching them. This saves you and your staff valuable time.
User onboarding. We’ll configure user accounts, including Mac login, email, Microsoft, Adobe & more. We’ll provision app licenses and grant appropriate access to data in cloud storage. New hires will be added to the right workgroups with access to data needed for their job, and set up properly on their Macs. They can focus on their job, not their computer.
User offboarding. When a user leaves we’ll block access to their computer & organizational assets immediately. And we’ll archive their data so nothing is at risk or lost in the transition. Good staff separations avoid confusion when an employee hands over the reigns to someone else. Bad separations can lead to destruction. We make sure this doesn't happen.
Configuration. We can deploy settings to all your Macs at once, including network & print options, fonts, dock icons, even email signatures & specific app settings. Without interrupting users. Inconsistent settings lead to inconsistent results, and that affects user productivity. You can’t always count on users to set it up properly on their own, but our system does it all for them.
Documentation. We’ll write custom documentation for your organization’s particular needs and processes, then make them available to your entire team. Team members benefit from clear instructions everyone can follow. This avoids confusion, speculation and differing workflows that reduce productivity.
Training. We offer training in every aspect of macOS, as well as cloud systems and common apps. We’ll provide training through video conferencing & screen sharing. Whether one-to-one or in a group, users appreciate someone who listens to their questions and suggestions, and offers clear guidance on best practices to avoid pitfalls.

We can handle most configuration & training services above for $15/month per Mac. Individual services are also available.

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